account · access
Resolve account and project access
Choose email or Microsoft sign-in, then check the account and invitation involved without sharing credentials.
Reviewed corpus help-center.v3 · article help-center.v3.account-access
Choose your sign-in method
You can sign in with a confirmed AuctorFolio email and password, or with a Microsoft account. If your organization does not permit Microsoft app access, use email sign-in. Matching addresses are never silently merged into a second account.
- For email sign-in, use your confirmed address and password. Use Forgot password if you need a reset link.
- If you already have a Microsoft-linked AuctorFolio account but cannot use Microsoft sign-in, use Forgot password with its confirmed email. The verified recovery link lets you add an email password to that same account.
- For Microsoft sign-in, use the Microsoft account previously connected to AuctorFolio.
- If you received an invitation, sign in with the address it was sent to.
Identify the access problem
Signing in and having access to a particular project are separate checks. Support does not need your password, reset link or authentication token.
- Confirm that you signed in with the intended account and method.
- For an invitation, use the account it was addressed to.
- If project access is missing, ask its owner to review your access.
- If you still need help, report the screen, approximate time and visible error in your support case.