Required service
Security, account, legal, billing, support, access, and publication messages remain limited to completing those obligations.
Author value, not attention capture
Come back because the next useful step is clear.
AuctorFolio can organize assistance around goals you choose: drafting progress, deadlines, editorial findings, production readiness, collaboration, series continuity, and the next book.
Independent purposes
One permission never smuggles in another.
Optional lifecycle
Goal and progress assistance requires its own choice. You can change channel, cadence, quiet hours, or withdraw it.
Research and marketing
Research follow-up and marketing each require their own permission. Legal acceptance and service notices never count as consent.
Reviewed lifecycle catalog
The allowed reasons for assistance are visible and bounded.
OnboardingHelp
- Purpose
- optional.lifecycle (optional)
- Entry
- A saved onboarding checkpoint remains incomplete after the author-selected reminder interval.
- Exit
- The author resumes, completes, skips, withdraws consent, or asks for help.
- Human owner
- CustomerSuccess; review target 24 hours
- Contact limit
- No more than 2 in 30 days, with at least 7 days between contacts.
StalledProjectAssistance
- Purpose
- optional.lifecycle (optional)
- Entry
- An author-selected goal or deadline is at risk using metadata-only progress evidence.
- Exit
- Progress resumes, the goal changes, the project pauses, or consent is withdrawn.
- Human owner
- CustomerSuccess; review target 24 hours
- Contact limit
- No more than 1 in 30 days, with at least 14 days between contacts.
LowCreditNotice
- Purpose
- optional.lifecycle (optional)
- Entry
- A disclosed author-configured low-credit threshold is crossed before an optional AI action.
- Exit
- The author acknowledges, changes the threshold, buys credits, or disables notices.
- Human owner
- Finance; review target 24 hours
- Contact limit
- No more than 1 in 30 days, with at least 7 days between contacts.
ProductionReadiness
- Purpose
- optional.lifecycle (optional)
- Entry
- Metadata-only release gates show an author-requested production review is ready or blocked.
- Exit
- The author opens the report, resolves gates, defers, or withdraws consent.
- Human owner
- CustomerSuccess; review target 24 hours
- Contact limit
- No more than 2 in 30 days, with at least 7 days between contacts.
CancellationSave
- Purpose
- optional.lifecycle (optional)
- Entry
- The author enters cancellation and explicitly asks to review reversible alternatives.
- Exit
- The author chooses cancellation, pause, continuation, or no assistance.
- Human owner
- CustomerSupport; review target 24 hours
- Contact limit
- No more than 1 in 30 days, with at least 30 days between contacts.
PostCancelService
- Purpose
- required.account (required service)
- Entry
- A required cancellation, access, export, deletion, refund, or retention status is due.
- Exit
- The required service obligation is completed and evidenced.
- Human owner
- CustomerSupport; review target 24 hours
- Contact limit
- No more than 4 in 30 days, with at least 1 days between contacts.
WinBack
- Purpose
- optional.marketing (optional)
- Entry
- Marketing consent remains granted and a human selects an eligible cancelled account after cooldown.
- Exit
- The author returns, declines, unsubscribes, or the campaign ends.
- Human owner
- CustomerSuccess; review target 24 hours
- Contact limit
- No more than 1 in 30 days, with at least 90 days between contacts.
ComplaintEscalation
- Purpose
- required.support (required service)
- Entry
- A complaint or unresolved support risk meets the reviewed escalation rubric.
- Exit
- A human records ownership, next action, and resolution evidence.
- Human owner
- CustomerSupport; review target 24 hours
- Contact limit
- No more than 8 in 30 days, with at least 1 days between contacts.
VulnerableCustomerEscalation
- Purpose
- required.support (required service)
- Entry
- A customer explicitly communicates vulnerability, distress, accessibility harm, or financial hardship.
- Exit
- A trained human records a safe next step; automation never closes the case.
- Human owner
- PrivacySafety; review target 1 hours
- Contact limit
- No more than 8 in 30 days, with at least 1 days between contacts.
PrivateBetaFollowUp
- Purpose
- optional.customer-research (optional)
- Entry
- A beta participant separately opted into research contact for the current notice version.
- Exit
- The participant responds, declines, withdraws permission, or the study closes.
- Human owner
- Product; review target 24 hours
- Contact limit
- No more than 1 in 30 days, with at least 30 days between contacts.
NextBookContinuity
- Purpose
- optional.lifecycle (optional)
- Entry
- The author completed production and explicitly selected series continuity or next-book reuse.
- Exit
- The author starts the next book, defers, or withdraws consent.
- Human owner
- CustomerSuccess; review target 24 hours
- Contact limit
- No more than 1 in 30 days, with at least 30 days between contacts.
Catalog customer-lifecycle.v1.0.0. Eligibility means “await human review”; it does not mean a message was sent.